iDProcob App

These Terms of Use (“Terms”) govern the rights and responsibilities of the user (“User”) when using the iDProcob app (“App”) developed by PROCOB PROTEÇÃO AO CRÉDITO S/A, a private legal entity, registered under CNPJ No. 06.116.543/0001-55, with its headquarters at Jaguariaíva Street, 596 – 2nd Floor, Alphaville Graciosa, Pinhais, Paraná (“PROCOB”).

These Terms should be read and understood in advance. By using the App, the User agrees to comply with these Terms, declaring, for all legal purposes, that they have read, understood, and accepted its provisions. Therefore, please read these Terms carefully before using the App.


Acceptance of the Terms

1.1 By installing, accessing, or using the App, the User acknowledges having read, understood, and agreed to comply with all the terms and conditions set forth in this document.

1.2 If the User does not agree with any provision of these Terms, they may not use the App.

Use of the App

2.1 The purpose of the App is to authenticate Users in the PROCOB System, which is an online platform for data validation related to Credit Protection and Fraud Prevention.

2.2 The User agrees to use the App only for legitimate purposes and in accordance with all applicable laws and regulations.

2.3 The User may not use the App for any illegal, fraudulent, or unauthorized purpose.

2.4 The User is responsible for maintaining the confidentiality of their authentication credentials, including username, password, or other access data for the App.

Privacy and Personal Data

3.1 PROCOB undertakes to process the User’s personal data in accordance with the LGPD – General Data Protection Law and PROCOB’s Privacy Notice.

3.2 The User acknowledges and agrees that some personal data may be transferred to the PROCOB System for authentication purposes.

3.3 PROCOB is headquartered in Brazil, and data processing operations are subject to Brazilian law. By accessing or using the services we provide, the user located outside the country explicitly consents to the transfer of their personal data to Brazil, within the bounds of Brazilian legal regulations, for the following purposes: service provision and costumer support.

By providing your consent, you acknowledge that your personal data will be retained for the necessary period to achieve the mentioned purposes and will be disposed of in accordance with our data retention policy.

The user has the right to access, rectify, delete, or object to the processing of their personal data, as provided by applicable legislation.

PROCOB will implement appropriate technical security measures to ensure the protection of your transferred personal data, in compliance with applicable Data Protection legislation. If you have any questions or requests related to your personal data, we provide a Customer Support Center for users to contact us.

By continuing to use our services, the user agrees to these terms and to how we handle their personal data in accordance with the law.

Intellectual Property

4.1 The App, including but not limited to texts, user interfaces, and software, is protected by copyright and other intellectual property laws.

4.2 The User agrees not to copy, modify, distribute, sell, or exploit any part of the App without prior written authorization from PROCOB.

Limitation of Liability

5.1 The User acknowledges that the use of the App is at their own risk. PROCOB shall not be liable for any direct or indirect damages arising from the use or inability to use the App.

5.2 PROCOB does not guarantee the continuous and uninterrupted availability of the App, and interruptions or delays may occur.

Updates and Modifications

6.1 The provisions contained in these Terms may be updated or modified at any time by PROCOB without prior notice, considering the possibility of adding new features, improving the App, and creating other complementary services by PROCOB.

6.2 If the User does not agree with the updates and modifications made, they may uninstall the App.

6.3 The User agrees that PROCOB shall not be liable to them or third parties for any updates, modifications, suspension, or termination of the App.

Conflict Resolution

7.1 These Terms are governed by the laws of the Federative Republic of Brazil. Any conflict, dispute, or demand related to the services provided by PROCOB and the User shall be resolved in the Central Forum of the Metropolitan Region of Curitiba, Paraná, with express waiver of any other jurisdiction, no matter how privileged.


For questions or any information, please contact our Customer Service at: +55 41 4000-1000. Our service hours are from Monday to Friday, from 9 am to 6 pm.

By using the App, the User confirms that they have read, understood, and agreed to all the terms and conditions of these Terms of Use.